Rentino Terms of Service

• 1“Owner”: a user who lists an item for rent.
• 2“Renter”: a user who books an item for rent.
• 3“Listing”: a posted rental offer for an item.
• 4“Booking”: a confirmed reservation of a Listing.
• 5“Rental Period”: the start and end date/time of a Booking.
• 6“Rental Subtotal”: the item rental price (excluding deposit and Platform fees).
• 7“Deposit”: a security deposit held by authorization/hold and potentially captured as permitted by these Terms.
• 8“Platform Fees”: amounts charged by Rentino for use of the Platform (including service fee charged to the Renter and owner fee charged to the Owner).
• 9“Payment Processor”: our payment provider(s) (for example, Stripe).
• 10"AI Listing Suggestions": an optional feature that analyzes listing photos and related listing information to suggest a title, description, or category.
• 11“Promotions” / “Promoted Listings”: paid visibility boosts purchased by Owners.

You must be 18 years or older to use the Platform. We do not permit accounts for minors.

The Platform is currently intended for use in Alberta, Canada. We may expand to other provinces/territories later.

You agree to provide accurate information and keep it updated. You are responsible for all activity under your account and for maintaining account security.

At this time, Owner accounts are intended for individuals (not businesses), unless we expressly enable business accounts.

Rentino is a marketplace that helps Owners and Renters find each other, communicate, and transact. Rentino does not own, store, inspect, maintain, transport, deliver, or control items listed by Owners.

Each Booking creates an agreement directly between the Owner and the Renter. Rentino is not a party to that agreement.

We do not guarantee Listing quality, item condition, legality, fitness for purpose, availability, or that any Booking will complete without disputes.

You understand that you interact with other users at your own risk. To the maximum extent permitted by law, you release Rentino from claims, demands, and damages (actual and consequential) arising out of or related to:

• 1your rentals, listings, pickups/returns, and communications with other users, and
• 2any injury, loss, theft, damage, or disputes involving items rented through the Platform.
• 3This section does not limit liability that cannot be limited under applicable law, and does not apply to claims directly caused by Rentino’s own gross negligence or wilful misconduct where such limits are not permitted by law.

• 1Owners must provide accurate descriptions, photos, condition, included accessories, requirements, warnings, and pickup/return instructions.
• 2If you use AI Listing Suggestions, you remain responsible for reviewing and correcting any suggested title, description, or category before saving or publishing a Listing.

The Platform currently supports power tools and similar items. We currently do not allow vehicles or motorized recreational equipment such as boats, snowmobiles, dirt bikes, ATVs/quads, cars, motorcycles, and drones, and other restricted categories as stated in Section 15.

Owners are responsible for:

• 1having the right to rent the item,
• 2having the right to upload, share, and authorize processing of Listing photos and other content you submit to the Platform,
• 3ensuring the item is reasonably safe and functional,
• 4providing reasonable instructions and safety warnings for power tools,
• 5complying with all applicable laws and regulations.

• 1Rentino may offer an optional feature that analyzes Listing photos and related Listing information to suggest a Listing title, description, or category.
• 2Use of this feature is optional. If you do not want Listing photos processed for this purpose, do not use the feature.
• 3Rentino may use OpenAI or another service provider to provide this feature.
• 4AI Listing Suggestions are provided for convenience only, may be incomplete, inaccurate, offensive, unavailable, or unsuitable, and do not constitute factual verification, legal advice, safety advice, or a guarantee that a Listing complies with Platform rules or applicable law.
• 5By using AI Listing Suggestions, you instruct Rentino to process the submitted Listing photos and related Listing information for that purpose and to share that content with the service providers reasonably necessary to provide the feature.

Owners may list items before completing identity verification (“KYC”), but must complete KYC before they can approve booking requests and before payouts are enabled. KYC may be performed by Rentino and/or a Payment Processor.

If you do not complete KYC or fail verification, we may restrict or disable listing, booking, payouts, or other features, and may suspend or terminate your account.

Stripe Identity Verification (KYC). Rentino uses Stripe to perform identity verification and payout onboarding for Owners. Information you submit for identity verification may be collected, used, and stored by Stripe (and its service providers) in accordance with Stripe’s privacy policy and related agreements. Rentino may receive verification results/status and limited information necessary to enable listings and payouts, to prevent fraud, and to comply with legal and payment network requirements.

When a Booking is confirmed, the Renter commits to pay the amounts shown at checkout and the Owner commits to provide the item as described for the Rental Period.

Currently, pickups occur from the Owner (no delivery/shipping). The parties must follow the pickup and return instructions shown in the Booking.

Renters must operate items safely, follow instructions, and use proper protective equipment. Power tools can cause injury or damage; you accept these risks.

Using rented items (especially power tools) can be dangerous and may result in serious injury, death, or property damage. You assume all risks arising from or related to:

• 1your use, misuse, or inability to use an item,
• 2pickup/return meetings and any premises where pickup/return occurs, and
• 3the acts or omissions of other users.
• 4TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU RELEASE AND AGREE NOT TO SUE:
• 5(A) THE OWNER (AND ANYONE ACTING ON THE OWNER’S BEHALF), AND
• 6(B) RENTINO INC. (AND ITS DIRECTORS, OFFICERS, EMPLOYEES, CONTRACTORS, AND AFFILIATES),
• 7FOR ANY CLAIMS, LIABILITIES, DAMAGES, LOSSES, OR EXPENSES (INCLUDING PERSONAL INJURY OR WRONGFUL DEATH) ARISING OUT OF OR RELATED TO A RENTAL, PICKUP/RETURN, OR USE OF AN ITEM, INCLUDING CLAIMS BASED ON NEGLIGENCE.
• 8This section does not limit liability that cannot be limited under applicable law, and does not apply to claims directly caused by the released party’s gross negligence or wilful misconduct where such limits are not permitted by law.
• 9Owners acknowledge that if they fail to respond to return coordination requests, the Platform may authorize the Renter to leave the item at the original Pickup Location. The Owner assumes all risk of loss, theft, or damage for items left unattended due to the Owner's non-responsiveness.

Stripe Payment Processing. Rentino uses Stripe as a payment processor to facilitate payments on the Platform. By making or receiving payments through the Platform, you agree that your payment transactions will be processed by Stripe and you authorize Rentino and Stripe to charge, store, and process your payment information as necessary to provide the Platform. Stripe’s collection and use of information is governed by Stripe’s agreements and privacy policy, and may include processing by Stripe and its affiliates or service providers. Rentino does not store full card numbers.

Unless displayed otherwise at checkout:

• 1Renter Service Fee: the greater of 10% of the Rental Subtotal or $3.00 per Booking
• 2Owner Fee: the greater of 5% of the Rental Subtotal or $2.00 per Booking (deducted from Owner earnings)
• 3Instant Payout Fee (optional): 3% of the payout amount
• 4Promotion Fees: priced per day (or as shown at purchase)

• 1Applicable taxes may be added where required. If taxes apply, they will be shown at checkout or purchase. Where applicable, GST is calculated on the Service Fee and Owner Fee amounts charged for the Booking.
• 2Some Owners may also choose to collect GST on their rental income if they are GST/HST registered. In that case, checkout and receipts may show GST that includes both platform GST and Owner-collected GST on the Rental Subtotal. Owner-collected GST is passed through to the Owner as part of the payout and does not belong to Rentino.
• 3If an Owner enables GST collection on rentals, that Owner represents that they are properly registered and is solely responsible for remitting that GST to the Canada Revenue Agency or other applicable tax authority.

• 1Platform Fees are non-refundable (including service fees), except where we decide otherwise or where required by law.
• 2Owner fee exception (your rule): the Owner Fee is refunded in full when a Booking is canceled/refunded such that no Owner payout is earned.

For each Booking, Rentino places a Deposit authorization hold on the Renter’s payment method on the day of pickup (start day), at approximately 7:00 a.m. local time, for the deposit amount shown at checkout. The hold reduces available credit temporarily and may later be released or captured.

If the deposit authorization fails due to insufficient funds/credit or other reasons:

• 1we will automatically try again at approximately 9:00 a.m. local time (about 2 hours later), and
• 2if the second attempt fails, Rentino may cancel the Booking and apply the penalty in Section 10.4.

By confirming a Booking, you authorize Rentino and Stripe to capture part or all of the Deposit when permitted under these Terms and the Rental Terms, including when a claim is upheld for:

• 1damage or missing parts/accessories,
• 2late return charges or "not returned" outcomes, or
• 3safety/fraud-related issues or other claims supported by evidence.
• 4Capture decisions are made through the dispute process in Section 11. We may keep the hold active while a dispute is open, capture only the approved amount, and release any unused portion.

The Deposit (if any) for a Booking is a limited security amount, not insurance. You understand and agree that:

• 1the maximum amount an Owner can receive through the Platform for damage, missing parts/accessories, theft, or “not returned” outcomes is up to the Deposit amount shown at checkout for that Booking, and
• 2if damage or theft exceeds the Deposit amount (or if the Deposit is $0), the Owner may not be made whole through the Platform.

Owners receive payouts only after:

• 1KYC is complete, and
• 2the Booking is completed (and any required dispute window has passed), and
• 3the payment method and payout method are valid, and
• 4the related funds are marked “available” (not pending) in the Owner’s Stripe Connect balance.
• 5Standard payout schedule. Rentino initiates standard payouts bi-weekly on every second Monday at approximately 3:00 a.m. local time for the Owner’s available balance (not total/pending balances).
• 6Payout availability and settlement delays. Owner earnings from a Booking become eligible for payout only after (i) the Booking ends and the 24-hour dispute window expires without an unresolved dispute, and (ii) the related funds are settled and marked “available” in the Owner’s Stripe Connect account. After a payout is initiated, regular payouts may take up to 4 business days for funds to reach the Owner’s bank. The first payout may take 7-14 business days to settle. After the first payout, instant payouts (if available and selected) typically settle within about 30 minutes for available funds, but may be delayed or reversed due to Stripe or bank restrictions. Rentino does not control Stripe’s settlement timing, reserves, or availability determinations.

• 1We may deduct Platform Fees, refunds, chargebacks, and approved claim outcomes from Owner payouts as allowed by these Terms and applicable law.
• 2Rentino and/or Stripe may delay, hold, or reverse payouts to manage disputes, chargebacks, fraud risk, compliance requirements, or account verification issues.

Important: These rules apply unless the Platform shows a different rule for a specific Booking at checkout.

For the purposes of these rules:

• 1“Service Fee” means the Platform service fee charged to the Renter.
• 2“Owner Fee” means the Platform fee charged to the Owner (deducted from Owner earnings).
• 3“GST” (if applicable) is charged where required and may apply to some Platform Fees.
• 4(A) Cancellation more than one day before the Booking start day (≥ 1 full day before start)
• 5Renter receives refund of: 100% of Rental Subtotal
• 6Rentino keeps: 100% of Service Fee
• 7GST handling: If GST applies to the Service Fee, the GST collected on the Service Fee is kept/remitted as required (i.e., it is not refunded with the Rental Subtotal).
• 8(B) Cancellation between ~24 hours before start and the start date/time of the Booking
• 9Renter is charged: 1 rental day (based on the Listing daily rate) + 100% of the Service Fee for the whole Booking
• 10Owner receives payout for: 1 rental day (minus the Owner Fee for that 1 day)
• 11Renter receives refund of: remaining rental amount beyond 1 day
• 12Owner Fee: charged only on the 1 rental day; any Owner Fee attributable to the refunded days is refunded/voided
• 13GST handling: If GST applies, GST is applied to (and kept/remitted on) the Service Fee and the Owner Fee for the 1 rental day.
• 14(C) Cancellation on the same day as pickup (day of start)
• 15Renter is charged: 50% of the Rental Subtotal
• 16Owner receives: the charged 50% of the Rental Subtotal, minus the Owner Fee on that amount
• 17Rentino keeps: 100% of the Service Fee and 50% of the Owner Fee (i.e., Owner Fee charged only on the portion paid out to Owner)
• 18GST handling: If GST applies, GST is charged and kept/remitted on all applicable fees/amounts under this cancellation outcome.
• 19Deposit: handled separately under the Deposit rules; cancellation charges above are independent of whether a deposit hold was placed.

If the Owner cancels any time after payment but before pickup:

• 1Renter receives: full refund of Rental Subtotal + Service Fee + Deposit
• 2Owner receives: no payout
• 3Rentino may apply internal enforcement (e.g., a “strike,” reduced visibility, restrictions).

If returned 1–2 days late, Rentino may charge extra rental (up to 2 extra days × daily price) plus Service Fee on that extra rental.

If a Booking is canceled because the deposit authorization hold fails a second time after an additional attempt (at approximately 9:00 a.m. local time), then:

• 1Renter receives a refund equal to: 50% of the Rental Subtotal
• 2The remaining amounts are not refunded and are allocated as follows:
• 3Owner receives: 50% of the Rental Subtotal minus the Owner Fee on that amount
• 4Rentino keeps: 100% of the Service Fee and the Owner Fee on the amount paid to the Owner
• 5GST handling: If GST applies (for example, if Rentino is registered and GST is required on the applicable fees), GST is charged and remitted as required on the relevant fees/amounts.

Renters and Owners must open disputes/claims within 24 hours after the end of the Booking. If no dispute is opened within the window, we may treat the Booking as accepted and release deposit holds according to our process.

Disputes may include:

• 1damage to the item,
• 2missing items/parts/accessories,
• 3item not as described or not working at pickup,
• 4late return charges or "not returned" status,
• 5incorrect charges or billing errors,
• 6pickup no-show (Owner or Renter), and
• 7safety or fraud concerns (which may be accepted after the normal window).
• 8return coordination failure

Disputes require evidence. We may request photos/videos, timestamps, receipts/quotes, and in-app messages. Certain categories require before/after booking photos and minimum evidence. If minimum evidence is not provided by the deadline, the dispute may auto-close.

If intake is complete, the other party typically has about 24 hours to respond with their side and evidence. After rebuttal or if the window expires, Rentino reviews the file and may request more information.

Rentino may facilitate outcomes including: deposit release, partial deposit capture, full deposit capture, partial refund, or denial of claims based on the available information and Platform rules. Disputes may also close automatically when filed late, missing required evidence, duplicate, or closed by the filer. If a dispute is open, we may keep the deposit hold active and pause payouts until resolution.

We may pause payouts, holds, releases, or account access while investigating suspected fraud, abuse, stolen items, or safety concerns.

If a pickup no-show dispute is filed and the rebuttal window expires without a response, and the filer provided the required evidence, Rentino may auto-resolve:

• 1(A) Owner filed (Renter no-show)
• 2Renter receives refund of: 50% of Rental Subtotal
• 3Owner receives: 50% of Rental Subtotal minus Owner Fee on that amount
• 4Rentino keeps: 100% of the Service Fee and the Owner Fee on the amount paid to the Owner
• 5Deposit: any deposit hold is released if it was not captured
• 6(B) Renter filed (Owner no-show)
• 7Renter receives refund of: 100% of Rental Subtotal + 100% of Service Fee
• 8Owner receives: no payout
• 9Deposit: any deposit hold is released if it was not captured

Promoted listings increase visibility. They do not guarantee views, rentals, or revenue.

Promotion price is shown as a per-day (or equivalent) price, and duration is chosen by the Owner at purchase.

All promotion purchases are non-refundable, except where required by law or if Rentino cannot provide the promotion due to our error.

You agree Rentino may send you operational communications related to the Platform, including by email and (where enabled) SMS for:

• 12FA / phone verification
• 2password reset / login alerts
• 3booking and deposit authorization notices
• 4dispute reminders and rebuttal windows

If Rentino sends you commercial electronic messages (marketing/promotions), we will obtain appropriate consent and include required identification and unsubscribe mechanisms as required by Canada’s anti-spam law (CASL).

• 1Our collection, use, disclosure, and protection of personal information are described in our Privacy Policy.
• 2For Alberta private-sector organizations, privacy obligations commonly arise under Alberta’s Personal Information Protection Act (PIPA), including expectations around consent and reasonable security safeguards.
• 3If/when we expand Canada-wide, additional privacy requirements may apply depending on jurisdiction and business activities (including federal frameworks).
• 4If you use AI Listing Suggestions, Listing photos and related Listing text may be processed by OpenAI or another service provider acting on our behalf. According to OpenAI’s API data policy in effect as of March 12, 2026, API customer content is not used to train OpenAI models by default.

You must not list, rent, or attempt to transact:

• 1firearms, ammunition, weapon parts, explosives, illegal weapons
• 2illegal drugs or controlled substances
• 3stolen goods or items you do not have the right to rent
• 4recalled or dangerously defective products
• 5counterfeit goods
• 6vehicles and motorized recreational equipment (currently prohibited): boats, snowmobiles, dirt bikes, ATVs/quads, cars, motorcycles
• 7drones (currently prohibited)
• 8any item that requires licenses/permits you cannot lawfully satisfy or verify through the Platform.

You must not:

• 1misrepresent items, condition, ownership, identity, or location
• 2harass, threaten, discriminate, or engage in abusive behavior
• 3attempt to move payments off-platform to avoid fees
• 4exploit the Platform (scraping, reverse engineering, abuse of bugs)
• 5upload content you do not have rights to use
• 6use the Platform for unlawful activity.

We may remove listings, cancel bookings, suspend accounts, delay payouts, or terminate access to protect users, comply with law, or enforce these Terms.

• 1You agree that your consent and actions through the Platform (including clicking “I agree,” submitting forms, and completing checkout) can form a binding contract and that electronic records may have legal effect.
• 2Alberta’s Electronic Transactions Act supports the validity/enforceability of electronic records and transactions, and generally requires consent to use electronic form.

• 1You own the content you post (photos, descriptions, messages), but you grant Rentino a worldwide, royalty-free license to host, store, reproduce, display, and distribute it to operate, improve, and market the Platform (for example, showing your Listing in search and feeds).
• 2This license includes processing your content to provide optional AI Listing Suggestions that you request.
• 3You must not post content that infringes intellectual property rights or violates law.

We may suspend, restrict, or terminate your account if:

• 1you violate these Terms,
• 2you fail KYC/verification,
• 3you create risk or harm to others,
• 4we suspect fraud, stolen goods, or illegal activity,
• 5required payments fail or chargebacks occur.
• 6You may stop using the Platform at any time.

• 1TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE.” RENTINO DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
• 2RENTINO DOES NOT WARRANT THAT LISTINGS ARE SAFE, ACCURATE, OR AVAILABLE, OR THAT BOOKINGS WILL COMPLETE WITHOUT DISPUTE.
• 3RENTINO DOES NOT WARRANT THAT AI LISTING SUGGESTIONS WILL BE ACCURATE, COMPLETE, AVAILABLE, NON-INFRINGING, OR SUITABLE FOR ANY PARTICULAR PURPOSE.

• 1TO THE MAXIMUM EXTENT PERMITTED BY LAW, RENTINO WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION.
• 2TO THE MAXIMUM EXTENT PERMITTED BY LAW, RENTINO’S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE PLATFORM WILL NOT EXCEED THE GREATER OF:
• 3(A) THE PLATFORM FEES YOU PAID TO RENTINO IN THE 3 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY, OR
• 4(B) CAD $100.
• 5Some consumer protections may limit how these clauses apply.

You agree to defend, indemnify, and hold harmless Rentino Inc. from claims, damages, liabilities, and expenses (including reasonable legal fees) arising from:

• 1your listings, rentals, pickup/return conduct, or use/misuse of items,
• 2your breach of these Terms,
• 3your violation of law,
• 4your content or interactions with other users.

To the maximum extent permitted by law, you also agree to defend, indemnify, and hold harmless the other user involved in your Booking (Owner or Renter, as applicable) from third-party claims, damages, liabilities, and expenses (including reasonable legal fees) arising from your use, misuse, or unlawful operation of an item during a Booking.

Owners are intended third-party beneficiaries of Section 6.4 (Release, waiver, and assumption of risk) and may enforce that section against Renters to the extent permitted by law.

These Terms are governed by the laws of Alberta and the federal laws of Canada applicable therein.

Subject to applicable consumer protection laws, disputes related to these Terms or the Platform will be brought in the courts located in Alberta.

Alberta consumer protection guidance indicates consumers have the right to resolve disputes through the courts and cannot be forced into arbitration.

Nothing in these Terms is intended to waive rights that cannot be waived under applicable consumer protection law.

We may update these Terms from time to time. We will post the updated Terms and update the “Last updated” date. Continued use of the Platform after changes means you accept the updated Terms, except where law requires a different process.

• 1Rentino Inc.
• 2Address: 11603 Ellerslie Rd SW, Edmonton, Alberta, Canada
• 3Support: [[email protected]]
• 4Legal notices: [[email protected]]