Rentino Marketplace Rental Terms

• 1Owner: user listing an item for rent.
• 2Renter: user booking an item for rent.
• 3Listing: an item posted for rent.
• 4Booking: a confirmed rental reservation made through the Platform.
• 5Rental Period: the start and end time/dates in a Booking.
• 6Pickup Day: the calendar day the Booking starts (the intended pickup day).
• 7Rental Subtotal: rental price excluding Platform fees, taxes, and deposit.
• 8Service Fee: Platform fee charged to the Renter.
• 9Owner Fee: Platform fee charged to the Owner (deducted from Owner earnings).
• 10Deposit / Damage Deposit: an amount authorized (held) on the Renter’s payment method to secure performance and potential claims.
• 11Payment Processor: Stripe (for payments and identity verification/KYC).
• 12Dispute Window: 24 hours after the end of the Booking.

A Booking becomes confirmed when the Platform indicates confirmation and payment is accepted for the booking charges (and any required pre-authorizations, if applicable). Once confirmed, the Booking is binding on both parties subject to these Rental Terms.

A Booking includes:

• 1the Listing (item), accessories, and condition as described by the Owner
• 2the Rental Period (start/end)
• 3pickup/return instructions
• 4the pricing shown at checkout (Rental Subtotal, fees, deposit, and applicable taxes)

Currently, rentals are pickup from the Owner only. Delivery/shipping is not supported unless explicitly enabled on the Platform for a specific Listing.

At pickup, the Owner should provide the item reasonably consistent with the Listing. The Renter must arrive on time and follow the agreed pickup instructions.

Renter is responsible for safe use, including:

• 1using proper protective equipment
• 2following basic operating instructions
• 3using the item only for lawful purposes
• 4not modifying or disabling safety features
• 5Owners should provide reasonable instructions/warnings where appropriate.

Renter must return the item by the end of the Rental Period:

• 1in substantially the same condition (normal wear excepted)
• 2with all included accessories/parts
• 3cleaned to a reasonable extent consistent with typical use
• 4to the correct return location and method
• 5If the Owner is unresponsive to return requests in the in-app chat by the end of the Rental Period, the Renter must open a dispute (see Section 10). To avoid late fees, the Renter must proceed with the return as outlined in Section 10.5.

An item is treated as “never left the Owner” if the Owner can reasonably show that the Renter did not take possession (e.g., pickup did not occur, no handoff, item remained at pickup location). This matters for deposit handling in certain cancellation outcomes.

At checkout (or later, where permitted by these Rental Terms), the Platform may charge:

• 1Rental Subtotal (item rental price)
• 2Service Fee (charged to Renter)
• 3Owner Fee (charged to Owner via deduction from earnings)
• 4Deposit authorization (hold)
• 5additional charges for late return (Section 8)
• 6adjustments due to dispute outcomes (Section 11)

• 1If Rentino is required to collect GST/HST (or other applicable taxes), taxes may apply to certain fees/charges and will be shown at checkout or on receipts where practicable. Tax treatment may differ between the rental price and platform fees.
• 2Some Owners may also elect to charge GST on the Rental Subtotal if they are GST/HST registered. If so, the checkout breakdown and receipts may show a GST total that includes both platform GST and Owner-collected GST.

• 1Receipts may be provided electronically via email and/or in-app.
• 2If an Owner collects GST on rentals, that GST is passed through to the Owner as part of the payout. The Owner, not Rentino, is responsible for remitting those amounts to the CRA or other applicable tax authority.

Rentino places a Deposit authorization hold on the Renter’s payment method on the Pickup Day at approximately 7:00 a.m. local time for the amount shown at checkout. The hold temporarily reduces available credit/funds but is not necessarily captured.

If the deposit authorization fails:

• 1Rentino will retry the authorization at approximately 9:00 a.m. local time (about 2 hours later).
• 2If the second attempt fails, Rentino may cancel the Booking and apply the outcome in Section 7.4.

If no dispute is opened, Rentino will release the deposit authorization hold after the Booking end date/time plus the 24-hour Dispute Window. In other words, the deposit hold becomes eligible for release only after the Dispute Window expires and no dispute was filed. Actual release timing may still depend on the bank/card network processing time

Deposit may be captured (in full or part) only if permitted under these Rental Terms, typically when a claim is upheld for:

• 1approved damage or missing items/parts/accessories
• 2late return charges or "not returned" outcomes
• 3safety/fraud-related issues or other dispute outcomes supported by evidence
• 4If a dispute is filed, the deposit hold may remain in place until resolution, and any unused portion is released.

The Deposit (if any) is a limited security amount, not insurance. You understand and agree that:

• 1the maximum amount an Owner can receive through the Platform for damage, missing parts/accessories, theft, or “not returned” outcomes is up to the Deposit amount shown at checkout for that Booking, and
• 2if damage or theft exceeds the Deposit amount (or if the Deposit is $0), the Owner may not be made whole through the Platform.

If the Renter cancels more than one day before the Booking start day:

• 1Renter receives refund of: 100% of Rental Subtotal
• 2Rentino keeps: 100% of the Service Fee
• 3If GST applies to the Service Fee, the GST collected on that Service Fee is kept/remitted as required
• 4Owner receives: no payout
• 5Owner Fee: refunded/voided in full

If the Renter cancels within ~24 hours before start and before pickup:

• 1Renter is charged: 1 rental day (daily rate)
• 2Rentino keeps: 100% of the Service Fee on the whole Booking
• 3Owner receives: 1 rental day payout minus Owner Fee for that 1 day
• 4Renter receives refund of: remaining rental amount beyond 1 day
• 5Owner Fee: charged only on 1 rental day; the Owner Fee for the refunded portion is refunded/voided
• 6Taxes: if applicable, GST is applied to the Service Fee and to the Owner Fee on the 1 day amount (and kept/remitted as required)

If the Renter cancels on the same day as pickup (day of start):

• 1Renter is charged: 50% of the Rental Subtotal
• 2Owner receives: (50% of Rental Subtotal) minus Owner Fee on that amount
• 3Rentino keeps: 100% of the Service Fee and the Owner Fee on the amount paid to the Owner
• 4Taxes: if applicable, GST is applied and kept/remitted on the relevant fees/amounts
• 5Deposit: if the tool never left the Owner, the deposit is not captured and any authorization hold is released/voided

If the Owner cancels after payment but before pickup:

• 1Renter receives: full refund of Rental Subtotal + Service Fee + Deposit
• 2Owner receives: no payout
• 3Rentino may apply account enforcement (e.g., strike, reduced visibility, restrictions)

If the Booking is canceled because the deposit authorization hold failed twice (including a retry at approximately 9:00 a.m. local time), the following outcome applies.

• 1Renter receives a refund equal to: 50% of the Rental Subtotal
• 2The rest is kept and allocated as:
• 3Owner receives: 50% of Rental Subtotal minus Owner Fee on that amount
• 4Rentino keeps: 100% of the Service Fee and the Owner Fee on the amount paid to the Owner
• 5Taxes: If Rentino is required to collect GST/HST, GST may apply to relevant fees/amounts and is kept/remitted as required.

If the item is returned 1–2 days late:

• 1Rentino may charge additional rental for up to 2 extra days × daily price
• 2Rentino may charge the Service Fee on that extra rental
• 3Owner receives payout for the extra rental minus applicable Owner Fee (as shown)

• 1The Booking end date is exclusive; the expected return date is the day before the end date shown.
• 2If the item is not returned more than 2 days after the end date:
• 3Owner may mark the Booking as “not returned” (it is marked as not returned)
• 4The deposit may be captured immediately (partially or fully) as compensation, subject to the dispute process and the Owner recovery limit in Section 5.5.
• 5If an item is stolen while in the Renter’s possession during the Booking, it is treated as a “not returned” outcome for deposit handling purposes.

Normal wear consistent with intended use is not damage. Examples of damage include: broken components, missing parts, misuse, water/electrical damage, burned-out motors from improper use, or heavy contamination not consistent with normal use.

Owners should inspect items promptly after return.

• 1Both Renters and Owners have 24 hours after the end of the Booking to open a dispute (“Dispute Window”).
• 2If no dispute is opened within the Dispute Window:
• 3the Booking may be treated as accepted and complete, and
• 4the deposit hold may be released and payouts processed. Payouts are initiated bi-weekly on every second Monday at approximately 3:00 a.m. local time for the Owner’s available Stripe balance (not total/pending) once KYC and valid payout details are complete. Regular payouts may take up to 4 business days to settle in the Owner’s bank, and the first payout may take 7-14 business days. After the first payout, instant payouts (if selected) typically settle within about 30 minutes for available funds, but may be delayed or reversed due to Stripe or bank restrictions.

Disputes may include:

• 1item not as described / not working at pickup
• 2damage or missing parts/accessories
• 3late return charges or "not returned" designation
• 4incorrect charges or billing errors
• 5pickup no-show disagreements
• 6safety or fraud concerns (which may be accepted after the normal window)

Each party must provide evidence when requested, such as:

• 1photos/videos (before/after)
• 2timestamps where possible
• 3chat messages inside the Platform
• 4receipts, repair invoices, replacement quotes
• 5pickup/return confirmations
• 6We do an intake check for minimum evidence and may set a deadline; missing evidence can lead to auto-closure.
• 7After intake, the other party typically has about 24 hours to respond with their side and evidence.
• 8Failure to provide requested evidence by a deadline may lead to the dispute being decided based on available information.

During an open dispute, Rentino may:

• 1pause payouts
• 2keep deposit holds active longer
• 3delay refunds
• 4until resolution.

Rentino may facilitate outcomes including:

• 1full deposit release to the Renter
• 2partial deposit capture to Owner (with remainder released)
• 3full deposit capture to Owner
• 4refunds or charge adjustments (for incorrect charges or no-show outcomes)
• 5denial of claims or auto-closure for late filing, missing evidence, duplicate disputes, or disputes closed by the filer
• 6Outcomes are based on these Rental Terms, the Platform record, and the evidence provided.
• 7For clarity: any deposit award to the Owner for damage/theft/not returned is capped by the Deposit amount for that Booking (Section 5.5).

If a pickup no-show dispute is filed and the rebuttal window expires without a response, and the filer provided the required evidence, Rentino may auto-resolve:

• 1If Owner filed (Renter no-show):
• 2Renter receives refund of: 50% of Rental Subtotal
• 3Owner receives: 50% of Rental Subtotal minus Owner Fee on that amount
• 4Rentino keeps: 100% of the Service Fee and the Owner Fee on the amount paid to the Owner
• 5Deposit: any deposit hold is released if it was not captured
• 6If Renter filed (Owner no-show):
• 7Renter receives refund of: 100% of Rental Subtotal + 100% of Service Fee
• 8Owner receives: no payout
• 9Deposit: any deposit hold is released if it was not captured
• 10If evidence is missing or a rebuttal is provided, the dispute proceeds to review.

If the Owner does not respond to messages to coordinate a return, the Renter must:

• 1Open a Dispute: Notify the Platform immediately through the 'Report an Issue' feature.
• 2Return to Pickup Location: Deliver the item to the original Pickup Location (where the item was collected at the start of the Booking).
• 3Upload Photo Evidence: Upload clear photos to the dispute showing the item at the Pickup Location (including a wide shot showing the surroundings).
• 4Once the Operator verifies the evidence, the Operator will mark the Booking as completed. The Damage Deposit hold will be released, and no late penalties will be applied to the Renter. By being unresponsive, the Owner accepts the risk of the item being left unattended at the Pickup Location.

For safety and record integrity, Rentino encourages communications through in-app chat. Some notifications are sent by email, and transactional SMS may be sent for security and dispute deadlines (2FA, login alerts, deposit authorization failure, evidence reminders, rebuttal reminders, etc.).

Using rented equipment can be dangerous. Renters assume the risks of using the item and are responsible for safe operation, including using appropriate PPE and following reasonable instructions and warnings.

• 1TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU RELEASE AND AGREE NOT TO SUE THE OWNER (AND ANYONE ACTING ON THE OWNER’S BEHALF) OR RENTINO INC. (AND ITS DIRECTORS, OFFICERS, EMPLOYEES, CONTRACTORS, AND AFFILIATES) FOR CLAIMS ARISING OUT OF OR RELATED TO A RENTAL, PICKUP/RETURN, OR USE OF AN ITEM, INCLUDING CLAIMS BASED ON NEGLIGENCE.
• 2This section does not limit liability that cannot be limited under applicable law, and does not apply to claims directly caused by the released party’s gross negligence or wilful misconduct where such limits are not permitted by law.

The Deposit is not insurance and may be insufficient to cover losses.

We may update these Rental Terms. We will post updates and change the “Last updated” date. Continued use of the Platform means you accept the updated Rental Terms, except where law requires otherwise.

• 1Rentino Inc.
• 2Support: [email protected]