Identity verification disclosure

Rentino requires identity verification (“KYC”) to:

• 1enable payouts to Owners and reduce fraud
• 2comply with payment network and financial compliance requirements
• 3protect Renters and Owners from scams and chargebacks
• 4support dispute resolution and trust/safety enforcement

Rentino uses Stripe to perform identity verification and payout onboarding for Owners (including Stripe’s verification services and related providers). Stripe’s handling of verification data is governed by Stripe’s own policies and agreements.

KYC may be required:

• 1before an Owner can approve booking requests
• 2before an Owner can receive payouts
• 3when risk signals require additional verification (for example: unusual activity, large transaction volume, repeated disputes, chargebacks, or account changes)
• 4If KYC is required and not completed, your account may be restricted (for example, you may not be able to approve booking requests or receive payouts).

Depending on Stripe’s requirements and your account activity, verification may involve collecting or confirming:

• 1legal name, date of birth, address, phone number, email
• 2payout details (e.g., bank account information)
• 3government-issued ID information (such as driver’s licence, passport, or other ID)
• 4a selfie or liveness check (where required by Stripe)
• 5business-related information (if business accounts are enabled in the future)
• 6device and security signals (to prevent fraud)
• 7Not every Owner will be asked for the same information. Requirements may change over time based on compliance rules and risk.

• 1You submit the requested information through Rentino’s verification flow (powered by Stripe).
• 2Stripe reviews the information and returns a verification status (for example: verified, pending, needs more information, or failed).
• 3Rentino uses that status to decide whether listings and/or payouts can be enabled.

• 1Stripe collects and stores the identity verification information you provide as part of their processing and compliance obligations.
• 2Rentino typically receives limited information such as verification status and basic account details needed to operate the Platform (for example, whether you are verified, and whether payouts can be enabled).
• 3Rentino does not store full payment card numbers and does not need to store full copies of identity documents to operate payouts.

Verification information may be used to:

• 1confirm identity and eligibility for payouts
• 2prevent fraud, account takeovers, and suspicious activity
• 3comply with legal, regulatory, and payment processor requirements
• 4support investigations related to disputes, chargebacks, prohibited items, or safety issues

If verification is:

• 1Pending: your payouts and/or listing ability may remain restricted until completed.
• 2Needs more information: you must submit additional details within the timeframe shown.
• 3Failed or rejected: Rentino may disable listing and payout features and may suspend or terminate the account if required for safety/compliance.
• 4Rentino may also restrict accounts if it believes there is fraud risk, policy violations, or attempts to bypass platform rules.

Retention depends on:

• 1Rentino’s operational needs (fraud prevention, disputes, accounting records), and
• 2Stripe’s legal/compliance retention requirements for identity verification and financial transactions.
• 3Where feasible, Rentino will delete or anonymize information it no longer needs. Some records may need to be retained for legal or security reasons.

• 1If you do not want to complete KYC, you may still use some parts of the Platform, but Owner features that depend on verification, including approving booking requests and payouts, will not work.
• 2You can request access/correction of your personal information held by Rentino by contacting [email protected].
• 3Because KYC is processed by Stripe, some KYC-related requests may need to be handled by Stripe as well; Rentino can guide you.