Rentino Privacy Policy

• 1Rentino Inc.
• 2Privacy contact: [email protected]

This Policy applies to personal information we handle in connection with:

• 1creating and managing accounts
• 2listing and booking rentals
• 3payments, deposits, and payouts
• 4identity verification (KYC)
• 5disputes, safety, and fraud prevention
• 6communications (email/SMS/in-app)
• 7promotions (Promoted Listings)
• 8It does not apply to third-party websites or services you access through links on the Platform.

Rentino is a peer-to-peer marketplace. Some information is processed by specialized providers to run core functions:

• 1Payments, deposits, payouts, and stored payment methods are processed by Stripe.
• 2Owner identity verification (KYC) is performed through Stripe (including Stripe Identity and related services).
• 3Optional listing suggestions based on listing photos and related listing text may be processed by OpenAI when a user asks the Platform to suggest a listing title, description, or category.
• 4Stripe’s handling of data for these services is governed by Stripe’s own policies and agreements. Rentino does not store full card numbers.
• 5OpenAI’s handling of API data is governed by OpenAI’s applicable API terms, privacy/security commitments, and retention practices. At the time of writing, OpenAI states that API customer content is not used to train OpenAI models by default.

• 1Account info: name, email, phone number, password (stored as a secure hash), profile details.
• 2Listings and booking content: item descriptions, photos, availability, pricing, pickup instructions.
• 3Optional AI listing suggestion inputs: if you choose to use our AI listing suggestion feature, the listing photos you submit for that feature and the related current listing text/category fields you provide.
• 4Messages and support: in-app chats, support tickets, emails to support, and the information you choose to share.
• 5Disputes & evidence: photos/videos, receipts/quotes, descriptions of issues, related messages, and dispute decisions/outcome notes (including refund or deposit capture amounts).
• 6Promotions: promotion selections, duration, and related purchase details (payment is processed by Stripe).

• 1If you’re an Owner, we require identity verification before approving booking requests and before payouts.
• 2KYC may involve information such as legal name, date of birth, address, and potentially government ID and selfie/biometric verification, depending on Stripe’s requirements and risk signals.
• 3This KYC information is collected and processed by Stripe.
• 4Rentino typically receives verification status and limited related details needed to enable booking approvals/payouts and manage risk/compliance.

• 1Payment methods: Stripe collects and stores payment method details (e.g., card data).
• 2Rentino receives limited payment metadata (e.g., card brand, last 4, expiry month/year, billing postal/zip, payment status).
• 3Deposit holds/authorizations, charges, refunds, and payouts are processed by Stripe.

• 1Device and log data: IP address, device identifiers, browser type, app/system data, timestamps, pages/actions, error logs, and security events.
• 2Cookies/local storage: to keep you signed in, prevent fraud, and improve performance. (See Section 10.)

If someone messages you, books from you, or files a dispute involving you, we may receive information about you (e.g., chat content, booking history, dispute claims).

We use personal information to:

• 1Provide the Platform: create accounts, enable listings, bookings, pickup/return coordination, and receipts.
• 2Process transactions: handle charges, deposit holds, captures/releases, refunds, and payouts (through Stripe).
• 3Verify identity (KYC): enable Owners to list and receive payouts, and reduce fraud and abuse (through Stripe).
• 4Optional AI-assisted listing suggestions: when you choose to use the feature, analyze listing photos and related listing text to suggest a title, description, and category, and to improve the speed and usability of listing creation/editing.
• 5Safety, fraud prevention, and enforcement: detect suspicious activity, protect users, investigate prohibited items/behavior, and enforce our Terms.
• 6Customer support and communications: respond to requests, send operational notices, and manage disputes.
• 7Improve the Platform: analytics, debugging, performance monitoring, product improvements.
• 8Promotions: deliver Promoted Listing features you purchase and measure performance.
• 9Legal/compliance: comply with lawful requests, court orders, tax/accounting obligations, and maintain records.

• 1By creating an account and using the Platform, you consent to the collection, use, and disclosure of personal information as described in this Policy, subject to legal requirements.
• 2You can:
• 3update your profile info in your account settings
• 4opt out of marketing emails (if we send them) using the unsubscribe link
• 5request access/correction (Section 11)
• 6withdraw consent in certain cases (Section 11), though this may limit or end your ability to use the Platform (e.g., payouts require KYC)
• 7choose whether to use optional AI listing suggestions; if you do not want listing photos processed by OpenAI for this purpose, do not use that feature

We may disclose personal information to:

• 1Stripe (payments, deposit holds, payouts, stored payment methods, and KYC identity verification)
• 2OpenAI (optional listing image and related text analysis when you ask for AI-generated listing title, description, or category suggestions)
• 3SMS provider (for transactional SMS like 2FA and security alerts)
• 4Email provider (for notifications and support emails)
• 5Hosting/storage & infrastructure providers (to run the Platform and store data)
• 6Analytics/monitoring providers (to understand performance and reliability)
• 7These providers are authorized to process personal information only as needed to provide services to us.

To make rentals work, certain details may be shared between Owners and Renters, such as:

• 1name (or profile name), messages, booking details, pickup/return instructions
• 2dispute-related information (including evidence or summaries) when necessary to resolve an issue
• 3We encourage in-app messaging for safety.

We may disclose information when we believe it’s necessary to:

• 1comply with law, regulation, court order, subpoena, or lawful request
• 2protect the rights, property, and safety of Rentino, users, or the public
• 3investigate fraud, security, or prohibited items/behavior
• 4help address “not returned” or suspected theft situations, including sharing limited booking, listing, and user contact information with the other party and/or law enforcement where reasonably necessary and permitted by law

If Rentino is involved in a merger, acquisition, financing, restructuring, or sale of assets, information may be disclosed as part of that transaction (subject to appropriate protections).

Some service providers (including Stripe and OpenAI) may process or store information outside Alberta or Canada, including in the United States or other jurisdictions where they or their subprocessors operate. When information is processed outside Canada, it may be subject to the laws of those jurisdictions (including lawful access requests by authorities). We take steps to require appropriate safeguards with providers.

We keep personal information only as long as reasonably necessary for:

• 1operating the Platform (bookings, payouts, support)
• 2dispute resolution windows and claims handling
• 3fraud prevention and security audits
• 4legal, tax, and accounting obligations
• 5Retention periods vary by data type. When no longer needed, we delete, anonymize, or securely destroy information.
• 6If you use optional AI listing suggestions, we may retain the request, the generated suggestion, and related operational logs for product operation, abuse prevention, troubleshooting, and recordkeeping. Third-party processors such as OpenAI may also retain API content for limited periods under their own security and abuse-monitoring policies. We do not use your AI listing suggestion content to train OpenAI models, based on OpenAI’s API data policy in effect at the time of this update.

We use cookies and similar technologies to:

• 1keep you signed in
• 2remember preferences
• 3prevent fraud and abuse
• 4measure performance and reliability
• 5You can control cookies through your browser settings. If you disable certain cookies, parts of the Platform may not work.

Subject to applicable law, you may:

• 1request access to your personal information we hold
• 2request correction of inaccurate information
• 3withdraw consent for certain uses (where feasible)
• 4To request access or correction, contact [email protected]. We may need to verify your identity before fulfilling your request.
• 5Note: Some information cannot be deleted or fully removed immediately due to legal obligations, fraud prevention, dispute handling, or financial recordkeeping.
• 6Stripe KYC data: Because identity verification is processed by Stripe, certain KYC data requests may need to be directed to Stripe as well (we’ll guide you).

We use reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information, such as:

• 1encryption in transit (TLS)
• 2access controls and least-privilege permissions
• 3logging and monitoring for suspicious activity
• 4secure credential handling (password hashing)
• 5vendor security review practices where appropriate
• 6No method of transmission or storage is 100% secure, but we work to reduce risk.

Rentino is not intended for anyone under 18. We do not knowingly collect personal information from minors.

We may update this Privacy Policy. We will post the updated version on the Platform and change the “Last updated” date. Material changes may be highlighted in-app or by email.

If you have questions, requests, or concerns, contact [email protected]. If you are not satisfied with our response, you may have the right to contact Alberta’s privacy regulator.