Promoted listings terms
Terms that apply when owners purchase promoted listing visibility on Rentino.
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30
Key points
18
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- 1These Promotion Terms are provided by Rentino Inc. (“Rentino,” “we,” “us,” “our”).
- 2These Promoted Listings Terms (“Promotion Terms”) apply when an Owner purchases promotion for a Listing on Rentino (“Promoted Listings”). They supplement and form part of the Rentino Terms of Service and other Rentino policies. If there is a conflict for a specific Promotion purchase, the details shown at purchase (price, duration, placement) control.
Rentino is unable to deliver the promotion due to a verified technical error on our side.
there is suspected fraud, abuse, or dispute activity,
the Owner account is restricted, or
required verification is incomplete.
listing quality (photos, completeness, accuracy)
user experience (avoiding spam or repetitive results)
What Promoted Listings are
Context and explanation for this part of the policy.
Visibility boost only. A Promoted Listing is a paid feature that increases the visibility of your Listing on the Platform (for example, pinned placement, higher ranking, or more frequent display).
Context and explanation for this part of the policy.
No guaranteed results. Promotion does not guarantee views, messages, bookings, or revenue. Search ranking and placement depend on multiple factors (location, availability, user demand, listing quality, safety/compliance signals).
Context and explanation for this part of the policy.
Eligibility
Context and explanation for this part of the policy.
Owner eligibility. You must have an active Owner account and meet any verification requirements shown in the Platform (including KYC if required for Owners).
Context and explanation for this part of the policy.
Listing eligibility. A Listing must comply with Rentino’s rules, including the Acceptable Use & Prohibited Items Policy. Rentino may reject or remove promotion eligibility for listings that are unsafe, misleading, prohibited, or under investigation.
Context and explanation for this part of the policy.
Pricing, duration, and start time
Context and explanation for this part of the policy.
Price per day. Promotion pricing is displayed as a per-day amount (or equivalent) at the time you purchase.
Context and explanation for this part of the policy.
Owner chooses duration. You select the number of days for which the Listing will be promoted.
Context and explanation for this part of the policy.
Promotion start. Promotion typically starts when the Platform confirms activation. If your Listing is paused, unavailable, removed, or deactivated, promotion may pause or end.
Context and explanation for this part of the policy.
Changes to pricing. Rentino may change promotion pricing at any time for future purchases. Changes do not affect promotions already purchased and activated.
Context and explanation for this part of the policy.
Payments, taxes, and receipts
Context and explanation for this part of the policy.
Payment processing. Promotion payments are processed by Stripe.
Context and explanation for this part of the policy.
Taxes. Applicable taxes (including GST if required) may be charged and will be shown at purchase.
Context and explanation for this part of the policy.
Receipts. Receipts are provided electronically (email and/or in-app).
Context and explanation for this part of the policy.
No refunds (important)
Context and explanation for this part of the policy.
All promotion sales are final. Promoted Listings are non-refundable, including partially used promotion time.
Context and explanation for this part of the policy.
Exceptions. Refunds may be provided only if:
Context and explanation for this part of the policy.
required by law, or
Not refundable for outcomes. Promotions are not refundable because you did not receive bookings, messages, or expected traffic.
Context and explanation for this part of the policy.
Pauses, removals, and enforcement
Context and explanation for this part of the policy.
Policy enforcement. Rentino may pause, remove, or disable a Promoted Listing (and/or the underlying Listing) if we believe:
Context and explanation for this part of the policy.
the Listing violates policies (prohibited items, misleading info, unsafe content),
No compensation for enforcement actions. If promotion is paused or removed due to policy enforcement or account restrictions, the promotion time may be forfeited and remains non-refundable.
Context and explanation for this part of the policy.
User-initiated deactivation. If you choose to unlist, pause, or deactivate a Listing during promotion, unused promotion time is not refunded.
Context and explanation for this part of the policy.
Promotion placement rules
Context and explanation for this part of the policy.
Placement is dynamic. Promoted Listings may appear in different places (feeds, search, category pages) depending on user location, filters, and ranking logic.
Context and explanation for this part of the policy.
Fairness and safety signals. Rentino may limit or adjust placement based on:
Context and explanation for this part of the policy.
trust/safety signals (reports, disputes, suspicious activity)
Multiple promoted listings. If multiple listings are promoted in the same area/category, Rentino may rotate or balance visibility.
Context and explanation for this part of the policy.
Your responsibilities
Key points and requirements in this section.
You agree that:
- 1your Listing remains accurate and not misleading during promotion
- 2the item is available for the promoted dates shown
- 3you respond to booking requests in a reasonable time
- 4you will not attempt to manipulate ranking (fake bookings, fake accounts, misleading keywords)
Changes to these Terms
Context and explanation for this part of the policy.
We may update these Promotion Terms. We will post updates and change the “Last updated” date. Changes apply to future purchases.
Contact
Context and explanation for this part of the policy.
Questions about promoted listings: [email protected]
Navigator
On this page
- 1What Promoted Listings are
- 2Visibility boost only. A Promoted Listing is a paid feature that increases the visibility of your Listing on the Platform (for example, pinned placement, higher ranking, or more frequent display).
- 3No guaranteed results. Promotion does not guarantee views, messages, bookings, or revenue. Search ranking and placement depend on multiple factors (location, availability, user demand, listing quality, safety/compliance signals).
- 4Eligibility
- 5Owner eligibility. You must have an active Owner account and meet any verification requirements shown in the Platform (including KYC if required for Owners).
- 6Listing eligibility. A Listing must comply with Rentino’s rules, including the Acceptable Use & Prohibited Items Policy. Rentino may reject or remove promotion eligibility for listings that are unsafe, misleading, prohibited, or under investigation.
- 7Pricing, duration, and start time
- 8Price per day. Promotion pricing is displayed as a per-day amount (or equivalent) at the time you purchase.
- 9Owner chooses duration. You select the number of days for which the Listing will be promoted.
- 10Promotion start. Promotion typically starts when the Platform confirms activation. If your Listing is paused, unavailable, removed, or deactivated, promotion may pause or end.
- 11Changes to pricing. Rentino may change promotion pricing at any time for future purchases. Changes do not affect promotions already purchased and activated.
- 12Payments, taxes, and receipts
- 13Payment processing. Promotion payments are processed by Stripe.
- 14Taxes. Applicable taxes (including GST if required) may be charged and will be shown at purchase.
- 15Receipts. Receipts are provided electronically (email and/or in-app).
- 16No refunds (important)
- 17All promotion sales are final. Promoted Listings are non-refundable, including partially used promotion time.
- 18Exceptions. Refunds may be provided only if:
- 19Not refundable for outcomes. Promotions are not refundable because you did not receive bookings, messages, or expected traffic.
- 20Pauses, removals, and enforcement
- 21Policy enforcement. Rentino may pause, remove, or disable a Promoted Listing (and/or the underlying Listing) if we believe:
- 22No compensation for enforcement actions. If promotion is paused or removed due to policy enforcement or account restrictions, the promotion time may be forfeited and remains non-refundable.
- 23User-initiated deactivation. If you choose to unlist, pause, or deactivate a Listing during promotion, unused promotion time is not refunded.
- 24Promotion placement rules
- 25Placement is dynamic. Promoted Listings may appear in different places (feeds, search, category pages) depending on user location, filters, and ranking logic.
- 26Fairness and safety signals. Rentino may limit or adjust placement based on:
- 27Multiple promoted listings. If multiple listings are promoted in the same area/category, Rentino may rotate or balance visibility.
- 28Your responsibilities
- 29Changes to these Terms
- 30Contact
Reading guide
Before you rely on a section
- Check the effective date and latest update.
- Read the full chapter, not just the heading.
- Use the related product flow only after reviewing the rule.